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At Karate-Mart, we take pride in our extraordinary customer service.  Please feel free to contact us anytime if you have any questions or would like to place an order.

 

Email:  Service@KarateMart.com

Phone: 1-800-977-6928

Hours of Operation:  Monday-Friday: 10AM - 6PM MST

 
Karate-Mart Retail Store 
Karate-Mart has a retail store location at 15th Ave. and Indian School Rd. in Phoenix, AZ. However, the prices and products may be different, so please contact the Karate-Mart retail store at 602-265-6858 for details.
 

Return Policy:
In order to return merchandise, you must obtain an RMA number from our customer service department. 

You may return any unopened merchandise in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping. 

We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging. 

Any shipping cost you incur to return the product to us will not be refunded. 

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error. 

We require the following information to process your return. (If this information is not included, we will be unable to process your return.)

 

 - RMA number

 - Full name and address

 - Phone number

 - E-mail address

 - Packing slip

 - Original Order Confirmation Number

 - Your reason for returning the merchandise

 

Please return the merchandise to:


 

KarateMart.com - Returns Dept.
PMB #130
9524 W. Camelback Rd. Ste 130
Glendale, AZ 85305

All returns must be shipped back to KarateMart.com using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation) 

Any package that has not been received by KarateMart.com and tracking information cannot be provided, will be the sole responsibility of the shipper. 

**Please allow up to 14 business days to process your return or exchange.** 

If your package is returned to KarateMart.com marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge you for the shipping amount it costs us to ship it back to you.  

 

How to cancel your order:
Please call us immediately if you need to cancel your order. Due to the speed in which why try to ship all orders, we may not be able to cancel an order once it has been submitted but if you call quickly it is possible under certain circumstances. If you have any other questions, please contact a Customer Care Representative. 

 

Claims:
You must notify us within 15 days from the date of your order if not received.