International Shipping 
The process of shipping overseas is a little more complicated than with domestic orders, but we will do our best to make placing an order with us as painless as possible. If you have any questions that we have not addressed below, please contact us via email or call customer service at 1-800-977-6928.
How does it work?
International orders must be placed over the phone and you must be 18 years or older. Call us at 1-800-977-6928 on weekdays between 8am and 4pm Arizona Time and place your order with our customer service team (In English, please). If you reach us outside of normal business hours, please leave us a voicemail with a good phone number so we can call you back.
With international orders, your shipping cost will depend on what we have to pay to ship it to you, something we won't know until we have everything packed up. This is different from the flat rate shipping typical of domestic retail orders. A minimum of $99 must be met in order to place an order. If your order is under $99, a $15 service fee will be applied. Our shipping ninjas will pack your order as economically as possible, weigh it, and determine the exact shipping cost. We will then contact you with the total charge and process the payment.
More recently, we have set up an international site that you can order from online. That's helpful if you aren't comfortable making international phone calls and/or speaking English. The products list on our international site is limited, but we'll be adding more all the time. If the item you're looking for isn't on our international site, please let us know you'd like to order it and we can work on adding it to our international site, though this may take some time.
Can you ship weapons?
There are a few restricted items. For legal reasons, we are unable to ship batons, throwing stars, and nunchaku to many places outside the United States. Due to prohibitive costs, we also can't ship oversized items, such as the High Strength Aluminum Bo Staff or the Deluxe Leg Stretcher. There are also country-specific bans:
Weapons banned in Austria
- Anything with a hidden blade
Weapons banned in the Netherlands
- Anything with a hidden blade
- throwing knives
- push daggers
Weapons banned in Spain
- Sword canes
- throwing knives
- push daggers
Weapons banned in the UK
- Anything with a hidden blade
- swords
- push daggers
- blow guns
- ninja spike keychains
- hand claws and foot spikes
We will do our best to adhere to a country's weapons bans, but it is ultimately up to you to follow the law. Before contacting us, please check your area's laws and regulations to make sure it would be legal for us to ship what you want to your area.
What about returns?
Our returns and exchange policy works exactly the same with international orders. However, because you are responsible for all shipping costs, the process may not be worth the effort for smaller orders.
